A woman smiling in her kitchen

Save more than energy.

Save up to $1,000 on a featured SmartFlow System*

Rent a Heat Pump & Furnace Combo and get up to a $1,000 Bill Credit.

Get Up to $3,000 in Rebates†

Take advantage of the Enbridge Gas Home Efficiency Rebate program.

† Terms and conditions apply.
A man smiling sitting on a brown chair. He looks warm and cozy.

Craig is a heat freak

His HVAC is a Craig freak

A woman smiling in her kitchen
Maya is
eco-conscious.

Her HVAC is Maya-conscious.

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Introducing SmartFlow from Enbridge Sustain.

Our new SmartFlow system makes choosing a cleaner energy solution easy.

SmartFlow integrates a smart thermostat with the efficiency of a heat pump and the reliability of your furnace. With smart controls, intelligent switching and scheduling, humidifier control and maintenance reminders, it proactively thinks about how to keep your home comfortable while lowering energy costs and emissions, so you don’t have to.

Our innovative mobile app lets you prioritize cost savings, energy savings, or a combination of both. Choose budget mode for the most cost-effective energy source, eco mode for minimal environmental impact or balanced mode for a mix that considers both budget and sustainability.

Why SmartFlow From Enbridge Sustain is right for you.

Intelligent Switching and Scheduling

Smart Controls

Zero Up-Front Costs

Annual Maintenance

We’d like to introduce you to SmartFlow from Enbridge Sustain.

Book your free in-home consultation by calling 1-833-947-3850 or filling out our form and a Sustainable Energy Consultant will contact you. They will walk you through the assessment and planning process.

A woman drinking a smoothy in her kitchen while deep in thought.

Special Offers

Get a SmartFlow system with no upfront cost and take advantage of these limited-time offers.

Save up to $1,000 on a featured SmartFlow System*

Rent a Heat Pump & Furnace Combo and get up to a $1,000 Bill Credit.

Get Up to $3,000 in Rebates†

Take advantage of the Enbridge Gas Home Efficiency Rebate program

*† Terms and conditions apply.
Learn More

Book a free in-home consultation

We make choosing sustainable energy solutions easy. Fill out the form below. Or, prefer to call? Speak with an expert at 1-833-947-3850.

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What type of home do you own?*(Required)
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How an In-home Consultation Works

Once you book your free in-home consultation, we pair you with one of our trusted installation partners. They’ll inspect your existing equipment, the number of doors and windows you have, and the insulation in your walls to properly assess your heat gain and loss needs for our new SmartFlow system.

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Step 1

Call us and we will help you set up your free in-home consultation with one of our trusted partners.

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Step 2

Our trusted partner will visit your home, conduct an initial inspection, and provide recommendations and a quote.

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Step 3

After one last inspection, they’ll answer any questions before installation begins.

Should you buy or rent?

Installation Costs

Standard installation costs are included in your monthly fees with no upfront costs.

Maintenance Costs

Annual maintenance for your SmartFlow system is included at no additional costs to you.

Repair Costs

Any future repair costs are included at no additional cost to you.

Who owns the heat pump?

Enbridge Sustain***

Extended Warranties

Warranty on parts and labour is included at no additional cost to you.

Budget Management

An affordable and predictable monthly fee makes it easier to manage your budget.

Installation Costs

Installation costs are included in the purchase price, which requires full upfront payment.

Maintenance Costs

Maintenance is not included, you are responsible for maintenance including the costs.

Repair Costs

You will be responsible for all costs of repairs that are not covered by the original warranty.

Who owns the heat pump?

Homeowner

Extended Warranties

The manufacturers’ warranty may cover parts, please refer to your manufacturer’s booklet.

Budget Management

Buying requires significant upfront costs as well as additional costs in the case of issues, that are not covered by warranty.

Rental

Buy

Installation Costs

Standard installation costs are included in your monthly fees with no upfront costs.

Installation costs are included in the purchase price, which requires full upfront payment.

Maintenance Costs

Annual maintenance for your SmartFlow system is included at no additional costs to you.

Maintenance is not included, you are responsible for maintenance including the costs.

Repair Costs

Any future repair costs are included at no additional cost to you.

You will be responsible for all costs of repairs that are not covered by the original warranty.

Who owns the heat pump?

Enbridge Sustain***

Homeowner

Extended Warranties

Warranty on parts and labour is included at no additional cost to you.

The manufacturers’ warranty may cover parts, please refer to your manufacturer’s booklet.

Budget Management

An affordable and predictable monthly fee makes it easier to manage your budget.

Buying requires significant upfront costs as well as additional costs in the case of issues, that are not covered by warranty.

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Here’s what our customers are saying.

“The installation team was fantastic: efficient, professional, and left our place spotless. The system gives me immense peace of mind.”
CustomerOakville, ON
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“I wanted a more environmentally-friendly system but cost was a barrier. The upfront payment package was exactly what I needed.”
CustomerToronto, ON
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“I recently had a heat pump installed, and I couldn't be happier with the experience! Their team was incredibly knowledgeable and guided me through every step of the process. They answered all my questions and helped me choose the best system for my needs.”
CustomerMarkham, ON
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“The installation was done quickly and efficiently, with minimal disruption to my home.”
CustomerKingston, ON
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“They made the entire process so easy! From the initial consultation to the quick installation, everything was handled smoothly. Their team was friendly and knowledgeable, guiding me every step of the way. I highly recommend them for anyone looking for a hassle-free experience!”
CustomerToronto, ON
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Frequently Asked Questions

Have questions? We have answers. Learn your HVAC basics and the benefits of a
hybrid heating system from Enbridge Sustain.

Accordion Content

It’s a hybrid heating and cooling system that pairs an electric heat pump with a natural gas furnace. The heat pump works to heat and cool your home efficiently until the outside temperature drops significantly and the system proactively switches to your furnace.

Depending on the specific equipment in use, heat pumps can operate all the way down to between -25 and -30 degrees Celsius. However, the colder it gets, the less efficient it becomes for the heat pump to heat your home, since the amount of heat it generates decreases as the outdoor temperature drops.

A heat pump looks similar to a conventional AC unit, with the addition of a stand that keeps the condenser inside away from any ice buildup on the ground. The key difference is that a heat pump not only cools your home in the summer but can also heat it in the winter!

There isn’t one number for everyone. The amount you’ll save depends on a range of factors, including the efficiency of the heat pump, the age and efficiency of your furnace, outdoor temperatures and the set point where the system switches. Depending on local weather, you could heat your home exclusively with electricity using the heat pump, while during more frigid conditions you might only use your gas furnace.

No. If your furnace is in good condition, you can simply replace your air conditioner with a heat pump that will work in conjunction with the furnace for a reliable, all-season home energy system. Our innovative hybrid HVAC system and thermostat can be integrated with almost any existing furnace model.

Taking local conditions, your current equipment configurations and your preferences into consideration, the integrated thermostat and smart controls built into our innovative hybrid HVAC system ensure that you’re heating and cooling your home as efficiently as possible, all year long. SmartFlow from Enbridge Sustain proactively thinks about how to keep your home comfortable while lowering energy costs and emissions, so you don’t have to.

The experts at Enbridge Sustain can help you determine the rebates that apply to you and match you to a personalized HVAC system. Call 1-833-947-3850 or fill out the form and a Sustainable Energy Consultant from an Enbridge Sustain partner will walk you through the assessment and planning process.

More advanced than a conventional AC unit, an air-source heat pump has additional technology built in, which allows it to provide reliable air conditioning in the summer as well as energy-efficient heating in the winter. With no upfront cost to install a hybrid HVAC system from Enbridge Sustain and studies showing homeowners enjoyed energy savings of up to 30%1, the benefits outweigh any difference in price over the long-term. 

Enbridge Sustain customers get peace of mind with service and repairs covered for the duration of the contract and convenient, all-inclusive monthly billing. Simply call 1-833-947-3850 and a qualified technician from an Enbridge Sustain partner in your area will take care of any issue. Enjoy hassle-free maintenance and after-sale customer service from our friendly support team.

There’s nothing to worry about. If you’re renting the equipment, the terms and agreement will be transferred to the new owners when you sell your home. Your real estate lawyer will handle the details of this process once the sale of your home is completed.

Yes, if you decide you want to own the equipment rather than rent it, you can buy it out at any time. Before doing so, be sure to read the terms listed in your rental agreement. 

Trusted Partners

To ensure a smooth customer experience with installation and maintenance, Enbridge Sustain has partnered with trusted organizations across Ontario.

The logo for A1 Air conditioning and heating
The logo for Aecon green energy solutions
The logo for Buttons Heating and Air Conditioning
The logo for Delta air systems ltd
The logo for Laird & Son heating and air-conditioning
The logo for Summer Smith cooling & heating limited
Team Harding Logo
The logo for Shiptons Heating and Cooling
The logo for Armour Home Comfort Heating and Air Conditioning
martino HVAC logo

Terms and conditions:

* This offer is only available when a customer signs a rental agreement with Enbridge Sustain. Purchase of hybrid heating equipment will not qualify for bill credits. The $500 bill credit is available with the rental of any heat pump offered by Enbridge Sustain with a minimum monthly rental payment of $90. The $1,000 bill credit is available with the rental of any heat pump and furnace offered by Enbridge Sustain with a minimum monthly rental payment of $165. Bill credits will be issued starting with the customer’s 2nd Enbridge Sustain invoice and will be applied in equal amounts ($50.00 each in the case of rental of a heat pump and $100 each in the case of the rental of a heat pump and furnace) over 10 consecutive monthly invoices. This bill credit offer expires November 15th, 2024. Enbridge Sustain is an unregulated company distinct from its gas utility affiliate Enbridge Gas. This offer is only available in selected areas to residential rental customers and excludes builders and commercial customers. Contact Enbridge Sustain for complete terms and conditions. Enbridge Sustain reserves the right to change or cancel this offer at any time without prior notice.

† If customer is applying for the Home Efficiency Rebate Program and is required to complete home energy assessments. The Home Efficiency Rebate program is administered and delivered separately by the regulated gas utility (Enbridge Gas), subject to the terms and conditions of that program. Enbridge Sustain is an unregulated company distinct from its gas utility affiliate Enbridge Gas. This offer is only available in selected areas to residential rental customers and excludes builders and commercial customers. Contact Enbridge Sustain for complete terms and conditions. Enbridge Sustain reserves the right to change or cancel this offer at any time without prior notice.

** Maintenance, repairs and warranties are included for the duration of your contract.

*** Enbridge sustain is the owner of the equipment for the length of the contract. Customers may opt to buy-out the equipment.

1 Cold-Climate Air Source Heat Pumps: Assessing Cost Effectiveness, Energy Savings and Greenhouse Gas Emission Reductions in Canadian Homes” Natural Resources Canada, 2022 PP 29-30. ISBN: 9780660423531 Catalog Number: M154-149/2022E-PDF. The study results cited specifically pertain to energy use savings for space heating in southern Ontario homes, with relevant cities including London, Toronto, and Ottawa as noted in Figure 15 on pages 29-30.

2 https://natural-resources.canada.ca/energy-efficiency/heat-pumps/heat-pump-basics/25589

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